ABA Bank Teller Certificate
The curriculum for the ABA Bank Teller Certificate addresses the expanding role of bank tellers by combining core cash handling courses with enhanced product knowledge and interpersonal skill development. At the center point of the curriculum is Teller Basics, a series of courses that teach critical skills of the teller role such as cashing checks, processing deposits and withdrawals, accepting cash payments, and preparing daily settlements of teller cash and proof transactions.
Understanding that today’s teller has a much broader scope than just handling cash, the certificate curriculum is augmented by courses that contribute to the overall professional development of the teller associates. These range from ethics, workplace conduct and bank product knowledge to being able to provide value-added customer service through a relationship sales approach.
- Banking Basics*
- Communication Basics
- Dealing Effectively with Co-Workers
- Effective Referrals
- Essentials of Workplace Conduct
- Ethical Issues for Bankers
- Online Communication
- Teller Basics
- Verbal Communication
- Written Communication
*Course waived if Banking Fundamentals or Principles of Banking has been taken.
The estimated time to complete these 10 courses is approximately 12.5 hours. Students have access to the curriculum for 1 year from date of purchase.