ABA Branch Manager Certificate

This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management, and business management skills. Branch managers manage the activities of branch offices and offer deposit and loan products to businesses and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Branch Managers require expertise in lending, branch operations, staff supervision and development, sales management and customer service. This certificate addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance.

Required Courses:

  • Authentic Leadership
  • Banking Basics*
  • Building Collaborative Teams
  • Coaching to Support the Sales Process
  • Communicating Vision
  • Fundaments of Consumer Lending
  • Fundamentals of Small Business Banking
  • Employment Law
  • Empowerment
  • Ethical Issues for Bankers
  • Leveraging the Benefits of a¬†Diverse Workforce
  • Making the Client Call
  • Management Essentials
  • Managing Change
  • Overcoming Objections
  • Presentation Skills
  • Relationship Sales
  • Sales Planning
  • Servicing & Growing Small Business Relationships
  • Verbal Communication
  • Why Quality Service Matters
  • Written Communication

*Course waived if Banking Fundamentals or Principles of Banking has been taken.

The estimated time to complete these 22 courses is approximately 13 hours. Students have access to the curriculum for 1 year from date of purchase.

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Course / Seminar Type: Self-Paced Online
Course / Seminar Category: Management & Leadership Training
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Course / Seminar Price: $1295
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