Bank Sales and Service: Expanding Customer Relationships

Guides you through strategies for earning customer loyalty. Create and maintain strong bank customer and partner relationships. Meet customers’ expectations by understanding their needs and decision processes. Be better prepared to offer value-add products and services.

What You’ll Learn

After successfully completing the course, you will be able to:

  • ​Describe the customer purchasing and decision process
  • Understand what customers expect from bankers
  • Match products and services to meet customer needs

Audience

For Onboarding. Anyone who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.

Course Credits

ABA Certificates: This course will apply to the following ABA Certificates:

  • Bank Service Provider Certificate
  • Bank Teller Certificate
  • Branch Manager Certificate
  • Customer Service Representative Certificate
  • Personal Banker Certificate
  • Small Business Banker Certificate
  • Supervisor/Team Leader Certificate
  • Universal Banker Certificate

Register Now

Course / Seminar Type: Self-Paced Online
Course / Seminar Category: General Banking
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Course / Seminar Start Date:
Course / Seminar Price: $55
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