Leading Service Excellence
Leading Service Excellence– Part II of the Branch Manager Bootcamp- 4 part series – Summer 2019 Click here for information on entire series
Hampton Inn & Suites/433 Dudley Place NE/Grand Rapids, MI 49503
Registration begins at 8:30; workshop is from 9:00am – 4:0opm
OBJECTIVE: This session focuses on the manager’s role in building and leading an effective service and sales organization. Manager will learn to plan and direct the team toward an effective business development effort.
- Vision Review
- Red Carpet Exercise
- Rhythms & Routines at the Branch
- Mini-Lesson: Listening for Opportunities
- Sales Leadership
- Discuss Challenges and Opportunities
- Complete an Action Plan
Training fee: $350. Includes breakfast, lunch, parking, refreshments and all materials. Does not include lodging. Lodging information will be provided in confirmation of enrollment.