Leading Service Excellence
Leading Service Excellence– Part II of The Evolving Role of the Branch Manager – 4 part series – Fall 2017 Click here for information on entire series
Wisconsin Bankers Association/4721 S. Biltmore Lane/Madison, WI
Registration begins at 8:30; workshop is from 9:00am – 4:0opm
OBJECTIVE: This session focuses on the manager’s role in building and leading an effective service and sales organization. Manager will learn to plan and direct the team toward an effective business development effort.
- Vision Review
- Red Carpet Exercise
- Rhythms & Routines at the Branch
- Mini-Lesson: Listening for Opportunities
- Sales Leadership
- Discuss Challenges and Opportunities
- Complete an Action Plan
Training fee: $300. Includes breakfast, lunch and refreshments and all materials. Does not include lodging. Lodging information will be provided in confirmation of enrollment.