Branch Manager Bootcamp
Branch Manager Bootcamp March 19-22, 2018 – Closed to the public. Contact the CFT office to request the training in your area!
Lake Michigan Credit Union/5540 Glenwood Hills Pkwy/ Grand Rapids, MI
Registration begins at 8:30 Monday March 19, 2018; bootcamp is from 9:30am – 4:3opm
What does your branch have that alternate branch channels like mobile banking don’t? The branch has you and your people. As the number of branch transactions continues to fall, community banks must reassess the role of the branch manager. Banks must invest in in the manager, giving him or her the right people, tools, customer goals and sales goals, and step back and watch the results change into a dynamic source of profitability.
This exciting 4-day series will focus on the next generation manager who will be leading the transition to customer relationship management, and to managing an active advisory environment for the customer to achieve financial goals. The next gen manager will be leading this vital transformation.
The program will focus on the critical skills and expectations that need to be developed to ensure that the next generation branch manager will exceed expectations and goals set for him or her. Participants will engage in discussions, small group activities, and skills practices to ensure that ideas are shared and learning is entertaining and adopted.
Monday, March 19, 2018 – Managing a Successful Branch Objective: Branch Manager Session I focuses on the foundation skills of a Branch Manager. Managers learn the key elements of managing a successful branch – selecting the team, staffing and scheduling, procedures and building the team.
Tuesday, March 20, 2018 – Leading Service Excellence Objective: Branch Manager Session II focuses on the manager’s role in building and leading an effective service and sales organization. Manager will learn to plan and direct the team toward an effective business development effort.
Wednesday, March 21, 2018 – Business Development/Getting Out of the Office Objective: Branch Manager Session III focuses on the relationship building process to identify how to gain the trust of your customer, gain a larger share of the wallet, and present solutions that solve your customers’ needs.
Thursday, March 22, 2018 – Maintaining Superior Team Performance Objective: Branch Manager Session IV focuses on maintain superior performance. Managers learn to evaluate individual performance, build performance standards that blend with the bank’s mission and vision. We will explore how to keep a team motivated and focused on achieving organizational goals.
Training fee: $900 for all 4 sessions. Includes breakfast, lunch and refreshments and all materials. Does not include lodging.