AIB Retail Branch Management Diploma

This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management and business management skills.

Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Retail Branch Managers require expertise in lending, branch operations, staff supervision and development, and sales management and customer service, among many other competencies.

REQUIRED
You must complete the following courses:

  • AIB Principles of Banking
  • Building and Retaining Customer Relationships
  • Calling on Small Business Customers
  • Effective Referrals
  • Ethical Issues for Bankers
  • Fundamentals of Consumer Lending
  • Fundamentals of Small Business Banking
  • Introduction to Relationship Selling
  • AIB Law and Banking: Applications
  • AIB Law and Banking: Principles
  • Managing Change
  • Managing Time at Work
  • Presentation Skills
  • Sales Coaching in the Bank
  • Servicing and Growing Small Business Relationships
  • Successful Sales Campaigns
  • AIB Supervisor Certificate
  • Writing Bank Correspondence

All required and elective courses must be completed with a passing grade (D or better) and the student’s overall grade point average (GPA) must be 2.00 or higher.

All courses must carry a minimum of 2.00 credits unless otherwise noted in the specific diploma and certificate requirements.

You can complete the requirements of your diploma and certificate at a pace that suits your schedule and the courses can be completed in any order you choose.

You can earn the necessary credits to achieve these diplomas and certificates through a variety of options: In-Person, Online Instructor-Led, Online Self-Paced, or Independent Study.