AIB Customer Service Representative Certificate

The AIB Customer Service Representative Certificate addresses the knowledge and skills necessary to achieve superior performance in this important position within the bank. Customer Service Representatives (CSRs) conduct basic banking transactions and cross-sell bank products and services. Successful CSRs respond to customer needs with a thorough understanding of retail products and services and resolve customer problems with knowledge of pertinent bank policies and procedures.

In addition to courses that address sales and customer service, the curriculum also emphasizes regulatory compliance, business ethics and banking fundamentals. Basic selling and cross-selling skills are covered as well.

REQUIRED
You must complete the following courses.

  • AIB Banking Today
  • Building and Retaining Customer Relationships
  • Cross-Selling Deposit Products
  • Dealing Effectively with Co-Workers
  • Effective Referrals
  • AIB Ethical Issues for Bankers
  • Introduction to Relationship Selling
  • Regulatory Compliance for Customer Service Representatives
  • Revitalizing Customer Service
  • Telephone Etiquette
  • Understanding Bank Products

Online Certificate Option
This AIB Certificate can also be taken entirely online as a self-paced certificate curriculum for only $595.

All required and elective courses must be completed with a passing grade (D or better) and the student’s overall grade point average (GPA) must be 2.00 or higher.

All courses must carry a minimum of 2.00 credits unless otherwise noted in the specific diploma and certificate requirements.

You can complete the requirements of your diploma and certificate at a pace that suits your schedule and the courses can be completed in any order you choose.

You can earn the necessary credits to achieve these diplomas and certificates through a variety of options: In-Person, Online Instructor-Led, Online Self-Paced, or Independent Study.