AIB Call Center Representative Certificate

The curriculum for the AIB Call Center Representative Certificate addresses the knowledge and skills necessary to become a superior Call Center Representative. To be successful, Call Center Representatives must have the appropriate level of understanding of retail products, in addition to understanding bank policies and procedures. Call Center Representatives must communicate well and apply sales skills effectively to cross-sell deposit and credit products and services, as well as open accounts for retail customers. Telephone skills, including telephone etiquette, are critical to the position.

In addition to a fundamental understanding of banking and banking regulations affecting the position, the required courses for the Certificate emphasize telephone skills, product knowledge, sales and customer service.

REQUIRED

You must complete the following courses.

  • AIB Banking Today
  • Cross-Selling Deposit Products
  • Dealing Effectively with Co-Workers
  • Effective Referrals
  • AIB Ethical Issues for Bankers
  • Introduction to Relationship Selling
  • Regulatory Compliance for Call Center Representatives
  • Revitalizing Customer Service
  • Teleconsulting
  • Telephone Etiquette
  • Understanding Bank Products

Online Certificate Option
This AIB Certificate can also be taken entirely online as a self-paced certificate curriculum for only $595.

All required and elective courses must be completed with a passing grade (D or better) and the student’s overall grade point average (GPA) must be 2.00 or higher.

All courses must carry a minimum of 2.00 credits unless otherwise noted in the specific diploma and certificate requirements.

You can complete the requirements of your diploma and certificate at a pace that suits your schedule and the courses can be completed in any order you choose.

You can earn the necessary credits to achieve these diplomas and certificates through a variety of options: In-Person, Online Instructor-Led, Online Self-Paced, or Independent Study.